Return Policy: Perishable items can not be returned. If you order is damaged or otherwise unusable, we will provide you with a 100% refund or full replacement. If your product is unacceptable, please contact us via our website or call our customer service line at (816) 200-1387.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 7 calendar days of the delivery date (after 7 days only exchanges and store credit are allowed)
  • Must not be a special order or a custom order
  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a no restocking fee for returned items that are not being exchanged and are not damaged.

Shipping times are not guaranteed. Customers need to be aware of shipping times before placing an order.

Our postal address is:
BBQ Addicts, LLC
15 E. Winthrope Road
Kansas City, MO 64113

We can be reached via e-mail through our contact form or you can reach us by telephone at (816) 200-1387.

Privacy Policy: This is the web site of BBQ Addicts, LLC.

We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail via our contact form.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information. For further information, consult the privacy policies of:

  • www.pepperjamnetwork.com
  • adsense.google.com
  • www.cj.com
  • www.amazon.com

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

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